Find your order

Exchange and return items online

Did you choose the wrong size or does the color not suit you? Simply exchange or return the product. Just select the products from the order and fill out the form.

Simple and from the comfort of your home, it won't take you more than 5 minutes.

You can choose to exchange it for a completely different product, or just change the size or color.

On average, we process exchanges or returns within 5 business days.

How does it all work?

Search for products from the order using the invoice number and your customer code. We sent you the invoice to the email you provided in the order.

Mark the products you want to exchange or return.

In case of an exchange, choose a suitable color or size.

Choose the method by which you will send the goods to us.

Fill in the contact details where we should reach you regarding the exchange or return. If you are returning the goods, you will be prompted to enter the account number to which we will refund the money.

Choose a delivery service that delivers to our address.

Pack the goods and do not forget to include a note with the invoice number (or write the invoice number visibly on the box), so we can identify your order.

Label the package and send it at your own expense to the following address: Packeta Adriatic d.o.o 97014999 Tržaška cesta 40 1000 Ljubljana

We reserve the goods for you

Immediately after filling out the form, we will reserve the goods for you. It will be waiting for you for 14 days.

Done in a few minutes

Filling out the form will take you no more than a few minutes.

New items at your doorstep promptly

On average, within five working days of receiving your package, we will send the new goods to you.

Frequently Asked Questions & Answers

Returns, Exchanges & Complaints

In the order tracking, open the "Return / Exchange" form – select what you want for each item. Or just visit product exchange and return page directly. Send the package back to us according to the instructions in the form.

You have 14 days to return your package from the moment you receive it. You can find the procedure and address in the "Return / Exchange" form at product exchange and return page.

You have 30 days from the receipt of your package to exchange (for a different size, variant, or other products of the same or higher value). You can set everything up in the "Return / Exchange" form at product exchange and return page.

You can always find the current options and prices directly in the "Return / Exchange" form at product exchange and return page.

Fill out the complaint form at complaint page (or click "Complaint" in your order tracking). Add a photo of the defect or missing item; we’ll get back to you with the next steps.

You can try on the underwear, but always over your own underwear or clothing. For hygiene reasons, worn underwear cannot be returned or exchanged. Items must be unworn, undamaged, with original tags and hygiene protection elements in the original undamaged packaging. If these conditions are not met, we reserve the right to reject the return or exchange.

Still unsure? We're here for you!

MON-FRI 8:00-17:00

+420 602 600 974

+420 602 600 954