Terms and Conditions

The terms and conditions specify and clarify the rights and obligations of the parties involved, namely Milpex s.r.o., with its registered office in Hradec Králové, Piletice 55, ID: 48 17 26 00, VAT: CZ48172600, acting as a legal entity registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert No. 3852, Tel: +420495221247, email: info@milpex.cz (hereinafter referred to as the "Supplier") for the sale of goods ordered through the Internet and these websites, hereinafter referred to as the "online store," and the buyer (customer), who is a consumer.

A consumer is any person who, outside the scope of their business or outside the scope of their independent professional activity, enters into a contract with a business or otherwise deals with it. The Supplier is in a business relationship, as it operates the online store at its own expense and responsibility under these terms and conditions as a commercial activity using a trade or similar method with the intention of doing so systematically to achieve a profit.

The customer is obliged to familiarize themselves with the terms and conditions before conducting business with the supplier in the online store.

1. Purchase contract

The Customer has expressly chosen to enter into a purchase contract through the online shop and these Terms and Conditions by placing an order through the online shop. By placing an order, the Customer confirms that he/she agrees to the conclusion of the transaction via the Internet according to these Terms and Conditions. The Customer acknowledges that in order to conclude transactions of a larger size, volume or, where applicable, higher shipping costs, a written contract will be sent to the Customer for confirmation or otherwise verified for authenticity.

Goods under these terms and conditions will be ordered by the Customer via the order form with the goods identified as listed on this Supplier's website. The goods ordered shall be identified by their verbal description together with the item/product number and price. The customer is obliged to indicate the number of items ordered. The Supplier is entitled to

to disregard incomplete or otherwise defective orders, the Supplier shall notify the Customer at the e-mail address provided by the Customer.

The order must be marked with the proper address of the customer's registered office or residence. If the customer does not fill in a delivery location different from the address given, the goods shall be delivered to the customer's registered office or home address. The order can only be modified until it is confirmed and dispatched.

If the order is not confirmed by the Supplier, the transaction is concluded by delivery of the goods. Unless otherwise agreed in writing, each individual confirmed order or delivery of goods shall constitute a separate purchase contract. A contract on the basis of a purchase order is not concluded for an indefinite period or recurring performance, but only for each individual order.

The goods are described in the assembly from which the order is made by a verbal description and an indication of the characteristics of the goods.

2. Prices, transportation and delivery of goods

The goods will usually be sent to you on the next working day at the latest. Otherwise, you will be contacted by the operator with additional information on the phone number or email provided in the registration.

The goods will be delivered by mail order or by the supplier's sales representatives. In addition to the published price of the goods, the customer is obliged to pay the handling, packaging and delivery costs in the total amount published at the time of ordering, depending on the payment method chosen. The Customer may also arrange with the Supplier to collect the goods at the Supplier's premises. The customer is bound by his expression made in the order until the delivery of the goods or until the supplier rejects the order. The Supplier shall have the option to reject the order within 10 days of its receipt at the latest if its operational conditions do not allow its fulfilment, later only if the goods are not properly delivered to the Supplier. Such notification shall be sent to the customer

by e-mail to the internet address provided by the customer, otherwise in writing to the delivery address.

The price of the goods listed in the online shop catalogue shall be binding for as long as it is published in the online shop, and the supplier shall also notify any changes thereto by publication in the online shop. Deliveries will be made at the price published at the time the customer placed the order. The order confirmation is in unit prices without rounding and without VAT.

Ownership of the goods and the risk of accidental destruction shall pass to the customer upon acceptance of the goods.

We support the following payment options for goods:

Cash on delivery - you pay the money when you receive the goods to the postman, at the post office or to the PPL courier.

By bank transfer - as soon as you submit your order, you will receive an email confirmation of your order which includes the amount, account number and variable symbol under which you should make the payment. Immediately after the payment is credited we will send the goods to you. Please make payment to the account within 5 days of ordering.

Payment by card - you pay for the goods using a secure card payment gateway - your order is sent immediately with this payment method.

Cash on collection - you can pay in cash on receipt of the goods at the company's headquarters.

The shipping fee is set according to the table.

3. The Consumer's right to withdraw from the contract

The customer is entitled to withdraw from the contract in writing without giving any reason, but no later than 14 days after receipt of the goods. In this case, the goods must be returned unused, with the original packaging, within 14 days of receipt by the customer. For hygiene reasons, underwear cannot be returned.

The declaration shall be sent in writing to the supplier's registered office together with the goods. The goods must be properly packed for return transport and should be insured when they are sent, as the risk of damage or destruction only passes to the supplier when they are delivered back to the supplier's premises. Goods cannot be returned on delivery. In the event of a proper return, the Supplier shall refund the price paid to the Customer within 15 days of the return of the shipment. The cost of returning the goods shall be borne by the consumer. If the refund includes a refund of the shipping charge, the amount refunded shall be the value of the cheapest shipping method offered by the supplier.

If the returned goods are damaged or soiled, the right of return cannot be exercised unless there has been a breach of the seller's obligations.

The amount refunded after withdrawal from the contract without giving any reason will be sent back to the customer's account. If the customer chooses another form of delivery of the refund, the refund will be reduced by the costs associated with the chosen method.

The goods can be exchanged by prior agreement with the supplier, but must always be returned within 14 days of delivery.

4. Rights from faulty performance and complaints

The customer is entitled to exercise the rights of liability for defects in performance, however, the right must be exercised by the supplier without undue delay after discovering the defects, at the latest within 3 working days of discovering the defect. The goods must be sent to the above-mentioned headquarters of the supplier within the aforementioned period, with a proper written description and specification of the defects for which the right is claimed. The statement describing the defect must also include the buyer's choice of the related claim, an indication of what the customer complains of and what he demands. All products are covered by a guarantee period, for consumers this is a period of 24 months. The Seller will consider the claim in accordance with normal circumstances. The period of time during which the complaint will be assessed by the manufacturer, including the time required to transport the goods to the manufacturer for assessment, shall be proportionately extended by the period for the settlement of the complaint between the supplier and the customer. If the complaint is found to be justified, the Seller shall arrange for the replacement of the goods or a refund without undue delay, but no later than 30 days from the date of the complaint. The refund shall be sent back to the customer's account.

The warranty period is not the shelf life of the goods; depending on the intensity of use and maintenance, textiles and linen may lose their properties due to natural wear and tear before the warranty period expires. However, this is a feature, not a defect. Such a situation is not covered by the right of liability for defects.

In the case of goods sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. The reduced price of the goods compensates for the defect for which the price was reduced as a discount. By concluding the transaction, the customer agrees to the discount granted as reasonable for the defect.

The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew of the defect in the goods before taking delivery or caused it himself. The goods must not be used contrary to their normal purpose of use, must not come into contact with chemicals and chemically aggressive agents or with sharp and rough objects which may damage the surface of the fabric by their edge or roughness. The underwear shall not be exposed to direct sunlight. Textile goods must be washed and maintained only according to the symbols on the goods.

The Supplier does not provide follow-up services after the sale of the goods, nor does it provide repairs, alterations or modifications to the goods supplied or other similar products.

The buyer is entitled to assert his rights under liability for defects before the court of competent jurisdiction.

5. Protection of personal data

Mutual disputes between the seller and the buyer are resolved by the general courts.

According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer who is a consumer has the right to out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz.