We have a separate section for that here.

Everyone makes mistakes sometimes. If your order arrives and the size or colour doesn't suit you, it's no problem to fix it. Alternatively, we can exchange the goods for a completely different type, it's just a matter of agreement.

If you have returned the goods and the payment has not been received yet, first check your bank account to see if the payment has been credited to your account. Most payments are processed within 14 days.

Please note that you will not see EcoBamboo as the sender of the payment, but Milpex s.r.o. If you still do not see the payment on your bank account after 14 days, please contact our customer support.

You can exchange or return the goods within 14 days of receipt.

You can return or exchange any product offered in our store within 14 days of receipt of the shipment. The condition is that the goods must be unused, with complete labels, tags and symbols, in the original packaging, without signs of wear and odor (e.g. after deodorants, ... ).

As soon as we get to your shipment, we will contact you by phone to discuss all the details.

Like any other product offered in our store, you can return the underwear unworn and in its original condition within 14 days of receiving the shipment. The condition is that the goods must be unused, with complete labels, tags and symbols, in the original packaging, without signs of wear and odour (e.g. after deodorants, ... ). Underwear can be tried on over underwear or other clothing. In the event of non-compliance with these hygiene rules for trying on underwear, returns will be refused. In the event of proof of non-compliance with the hygiene rules for testing underwear, the return may be refused.

Underwear can be tried on over underwear or other clothing. Failure to comply with these hygiene rules for trying on underwear will result in the return being refused.

As a standard, we will resolve exchanges within days of receiving your package. We do our best to make sure that you don't have to wait too long, but please note that this can extend up to 14 days.

As a standard, we will process your refund within days of receiving your package. We do our best to make sure you don't have to wait too long, but please note that this can extend up to 14 days.

The customer pays the postage to us. In your own interest, we recommend that you insure the package for the price of the goods.This service will be offered to you at the post office when sending the package.

There's been a mistake, we're sorry. Please fill in our complain form here.We will make sure that the correct products reach you as soon as possible. I apologize.

We have a separate section for that here.

Yes, you can find the form HERE.

Please do not send COD parcels to us, we cannot accept them. Thank you.

In your own interest, insure the parcel and keep the delivery note from the carrier you sent it with.

For a simpler and faster exchange and return process, please fill out our short online return form. How to use the online return form?