We have a separate section for that <a href="/exchange-return">here</a>.

After successfully placing your order, you will receive an e-mail confirming your order. If this does not happen within 20 minutes of sending, please contact us.

There's been a mistake, we're sorry. Please fill in our <a href="/complaint">complain form here</a>.We will make sure that the correct products reach you as soon as possible. I apologize.

We're sorry. Please fill out the <a href="/complaint">form here</a>. Please include your order or invoice number. We will make sure that the correct products reach you as soon as possible. I apologize.

EcoBamboo goods are recommended to be washed at 40°C. Do not iron, dry in the dryer or bleach.

Everyone makes mistakes sometimes. If your order arrives and the size or colour doesn't suit you, it's no problem to fix it. Alternatively, we can exchange the goods for a completely different type, it's just a matter of agreement.

Once your shipment is dispatched, you will receive a confirmation email with a tracking number link to track your shipment.

Orders received on a working day before 11:00 a.m. are usually shipped the same day.

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